Effective Date: 01/04/2025

At MyGuinea, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our e-commerce store.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and phone number.
• Personal Information: Name, email address, and phone number.
• Payment Details: Securely processed through trusted payment gateways.
• Order History & Preferences: To enhance your shopping experience.
• Technical Data: IP address, browser type, cookies, and usage data.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Improve user experience and website functionality.
• Provide customer support and respond to inquiries.
• Send communications, including promotional offers (with your consent).
• Prevent fraud, ensure security, and comply with legal obligations.

Effective Date: 01/04/2025

At MyGuinea, we strive to deliver our high-quality edible oils, pooja ghee, and edible ghee to you in a timely and secure manner. Please review our shipping policy to understand the delivery process, estimated timelines, and related details.

1. Shipping Locations

We currently ship across all over India.

International shipping is not available at this time.

2. Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Standard delivery: 3-7 business days (depending on location).

Expedited delivery: Available in select locations at an additional cost.

Delivery times may vary due to unforeseen circumstances, including weather conditions, logistics delays, or public holidays.

4. Shipping Charges

Shipping charges are calculated based on order value and delivery location.

Free shipping details always display at checkout page.

Any additional charges (such as COD fees) will be displayed at checkout.

5. Order Tracking

Once the order is shipped, customers will receive a tracking number via email/SMS.

You can track your order status through order tracking page or given tracking link with relevant transport company website.

6. Failed Delivery & Reattempts

If the delivery attempt fails due to an incorrect address or unavailability, a second attempt will be made.

If the order remains undelivered, it will be returned to us, and a refund (excluding shipping costs) may be processed based on our return policy.

7. Damaged or Missing Items

If you receive a damaged package or a missing item, report it within 24 hours of delivery.

Contact us at:

Email: customercare@rajoilmillsltd.com

Phone: +91-8452047312,022-35138201/202

8. Changes to the Shipping Policy

We may update our shipping policy periodically. Any changes will be reflected on our website.

By placing an order on MyGuinea, you acknowledge and agree to this Shipping Policy.

Effective Date: 01/04/2025

At MyGuinea, we are committed to providing high-quality edible oils, pooja ghee, and edible ghee. Due to the nature of our products, returns are only accepted in case of quality issues or product defects. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or tampered with upon delivery.

The product is expired or of compromised quality.

The wrong product was delivered.

Returns will NOT be accepted if:

The product has been opened, used, or tampered with.

The return request is made beyond the specified return window.

The issue is due to personal preference or taste.

2. Return Request Process

Customers must raise a return request within 24 hours of delivery.

To initiate a return, contact our customer support team at:


+91-8452047312,022-35138201/202

Provide order details, images of the product, and a description of the issue.

Our team will verify the claim and arrange for pickup if the return is approved.

3. Refund Policy

If a return request is approved, a replacement will be provided whenever possible.

If a replacement is unavailable, a full refund will be processed to the original payment method.

Refunds will be processed within 7-10 business days after the returned product is received and inspected.

4. Non-Returnable Items

The following items are not eligible for return:

Items with minor packaging damage that does not affect product quality.

Opened or partially used products.

5. Shipping and Pickup

If a return is approved, MyGuinea will arrange a pickup from the original delivery location.

Customers are responsible for ensuring the product is securely packed for return.

If the pickup service is unavailable in your area, you may be required to ship the product back to us.

6. Changes to the Policy

We reserve the right to update or modify this policy at any time. The latest version will always be available on our website.

7. Contact Us

For any return or refund-related queries, please contact:

Email: customercare@rajoilmillsltd.com

Phone: +91-8452047312,022-35138201/202

Address: 205, Raheja Centre, Free Press Journal Marg, 214, Nariman Point, Mumbai, Maharashtra, 400021.

By making a purchase on MyGuinea, you agree to this Return and Refund Policy.

Effective Date: 01/04/2025

Welcome to MyGuinea! By using our website and services, you agree to comply with the following terms and conditions.

1. General Conditions

Users must be 18 years or older or have parental/guardian consent.

We reserve the right to refuse service to anyone for any reason at any time.

Users must comply with all applicable local and international laws while using our services.

2. Products & Orders

Product descriptions, availability, and prices are subject to change without notice.

We reserve the right to limit or cancel orders at our discretion, including those placed by the same user or billing/shipping address

If an order is canceled, we will notify you via the contact details provided.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR).

Payments are processed through secure third-party gateways to ensure data protection.

We are not responsible for any bank charges, transaction failures, or payment gateway issues.

4. Shipping & Delivery

We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances.

Customers must provide accurate shipping details to avoid delivery issues.

Shipping charges and delivery timelines will be specified at checkout.

5. Returns, Refunds & Cancellations

All return, refund, and cancellation requests are subject to our Return & Refund Policy.

Refunds will be processed within the specified timeframe upon approval.

6. User Accounts

Users must keep their account credentials secure and are responsible for all activities under their account.

If unauthorized access is detected, users should immediately notify our support team.

7. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice.

Continued use of our services after modifications constitutes acceptance of the updated terms.

8. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Email: customercare@rajoilmillsltd.com

Phone: +91-8452047312,022-35138201/202

Address: 205, Raheja Centre, Free Press Journal Marg, 214, Nariman Point, Mumbai, Maharashtra, 400021.

By using MyGuinea, you acknowledge and agree to these Terms and Conditions.